In-Home Phone Assistance & Technology Solutions

Frequently Asked Questions

Please reach us at info@myseniorssolution.com if you cannot find an answer to your question.

What is My Seniors Solution?

My Seniors Solution is an in-home technology assistance service dedicated to helping seniors and adults who struggle with technology. We provide patient, one-on-one guidance to make technology easier and more accessible.

Who do you help?

We primarily serve seniors and older adults, but anyone needing in-person, hands-on tech support is welcome to use our services.

How does your service work?

We come to your home or a designated location to assist you with your tech needs. Whether it's setting up devices, troubleshooting issues, or learning how to use technology more confidently, we're here to help.

Do you offer remote tech support?

Currently, our focus in on in-person assistance because we believe hands-on help is the most effective for our clients.

What kinds of tech help do you provide?

We assist with:

Setting up and using smartphones, tablets, watches, and computers
Fixing Wi-Fi and internet issues
Managing emails and passwords
Learning online safety and scam protection
Shopping online securely
Using video calls, social media, and other apps
Organizing and simplifying technology for everyday use

How much do your services cost?

Pricing varies by service type and travel distance. Contact us for a free 20-minute consultation to discuss your needs and get a quote.

Do you offer group workshops?

Yes! We provide workshops for senior homes, retirement communities, and small groups. Contact us to arrange a session.

How do I book a session?

You can call, text, or book online through our website.

What areas do you serve?

We currently serve clients in the greater Raleigh-Durham area. If you're unsure whether we can reach you, just give us a call!

What should I have ready for my appointment?

Make sure your device(s) are accessible, and have any necessary login details handy. If you have specific tech concerns, feel free to write them down in advance.

Can you help with password organization?

Yes! We can set up a secure, easy-to-use password management solution to simplify your online access.

How do you protect my privacy and security?

We never store or share your personal information and will guide you on the best security practices to keep your data safe.

What if I need more help after my session?

You're always welcome to book another session for continued support.

Can a family member join the session?

Absolutely! We encourage family members to sit in so they can also learn and provide ongoing support.

How do I know if this service is right for me?

If you or a loved one struggles with technology, we're here to help. Our free 20-minute consultation can help determine if we're the right fit.

Empowering Seniors In The Digital Age

How We Help

Smart Devices

Tech Troubleshooting

Online Confidence

Why Families Trust My Seniors Solution

Thanks to My Seniors Solution, my mom can now FaceTime all her grandchildren!

Tech Tip Tuesdays

Frequently Asked Questions

Empowering Seniors In The Digital Age

How We Help

Smart Devices

Tech Troubleshooting

Online Confidence

Why Families Trust My Seniors Solution

Thanks to My Seniors Solution, my mom can now FaceTime all her grandchildren!

Tech Tip Tuesdays

Frequently Asked Questions

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