Terms of Service & Privacy Policy

Last Updated: 02/02/2025

1. Introduction
My Seniors Solution ("we," "us," or "our") values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, use our services, or interact with us.

2. Information We Collect
We may collect the following types of information:

• Personal Information: Name, phone number, email address, and any other details you provide when filling out a contact form or signing up for services.
• Technical Information: IP address, browser type, and website usage data through cookies and analytics tools.
• Payment Information: If you purchase services, we collect payment details through secure third-party payment processors.

3. How We Use Your Information
We use your information to:

• Provide and improve our tech assistance services.
• Contact you regarding appointments, service updates, or promotional offers.
• Enhance your website experience through analytics.
• Comply with legal requirements.

4. How We Protect Your Information
We implement security measures to protect your personal information. However, no online transmission is 100% secure, so we cannot guarantee absolute security.

5. Sharing Your Information
We do not sell or rent your personal information. We may share it only with:

• Service providers (such as payment processors) to facilitate transactions.
• Legal authorities if required by law.

6. Your Choices and Rights

• Opt-Out: You can opt out of emails or SMS messages at any time by following the unsubscribe instructions.
• Data Access & Deletion: Contact us to request access to or deletion of your personal data.

7. Cookies & Tracking
We use cookies to enhance user experience and analyze website traffic. You can adjust your browser settings to refuse cookies if desired.

8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices.

9. Changes to This Policy
We may update this Privacy Policy periodically. The latest version will always be posted on our website.

10. Contact Us
If you have any questions about this Privacy Policy, contact us at:
📧 contact@myseniorssolution.com
📞 (919) 213-9815

Last Updated: 02/02/2025

1. Introduction
Welcome to My Seniors Solution! By using our website and services, you agree to these Terms of Service. If you do not agree, please do not use our services.

2. Services Provided
We offer in-home and virtual technology assistance, including:

• Smartphone and computer setup
• Troubleshooting tech issues
• Internet and email assistance
• Scam protection education

3. Eligibility
Our services are intended for individuals aged 18+ or with parental/guardian consent.

4. Booking & Payments

• Appointments must be scheduled in advance.
• Payment is due at the time of service unless otherwise agreed.
• We reserve the right to cancel appointments due to unforeseen circumstances.

5. Cancellations & Refunds

• Clients must cancel at least 24 hours in advance to receive a full refund.
• No-shows may be charged a cancellation fee.

6. Liability Disclaimer
We strive to provide the best tech support, but we are not liable for:

• Data loss due to customer actions or device issues.
• Any unintended changes made to your device during service.
• Incompatibility of devices or software.

7. Client Responsibilities

• Ensure devices are accessible and charged before appointments.
• Back up important data before service.
• Follow our tech guidance responsibly.

8. Privacy & Confidentiality
We handle your data responsibly and do not share it without consent. See our Privacy Policy for more details.

9. Termination of Service
We reserve the right to refuse service for inappropriate behavior or failure to comply with these terms.

10. Changes to Terms
We may update these Terms of Service at any time. Continued use of our services constitutes acceptance of the revised terms.

11. Contact Us
For any questions, reach out to:
📧 contact@myseniorssolution.com
📞 (919) 213-9815